Diesel Service in Our Revies | Horizon Auto Center

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Tom & Patti M. from Rockwall, TX on 6/8/2021 for an auto service of their Chevrolet and their testimonial is:

"Best place in town"

Tom & Patti M. from Rockwall, TX on 6/4/2021 for an auto service of their Lincoln and their testimonial is:

"They do great work"

Glenn H. from Rockwall, TX on 6/4/2021 for an auto service of their Infiniti and their testimonial is:

"Very professional! Wish I had taken my old QX4 to them first. Highly recommend them."

Eustace A. from Rockwall, TX on 6/4/2021 for an auto service of their Chevrolet and their testimonial is:

"Friendly...quick. ..nice waiting room.."

Becky H. from Rockwall, TX on 6/3/2021 for an auto service of their Lexus and their testimonial is:

"As always service is always great. Everyone is professional and always accommodating. Best auto repair ever"

Bill B. from Rockwall, TX on 12/22/2020 for an auto service of their Lexus and their testimonial is:

"Like my own private pit crew managing my cars. I just drive."

Barbara K. from Rockwall, TX on 12/14/2020 for an auto service of their Lexus and their testimonial is:

"They do a good job. Never been disappointed with their service."

George H. from Rockwall, TX on 12/13/2020 for an auto service of their Lexus and their testimonial is:

"Excellent service and communication. Love their phone app with car work progression and pics as work is performed on car."

George H. from Rockwall, TX on 12/10/2020 for an auto service of their Lexus and their testimonial is:

"We’ve been taking our automobiles to Horizon for 5 years. They have always maintained and serviced them in according to the highest standards at a reasonable cost. Highly recommend."

William B. from Rockwall, TX on 12/7/2020 for an auto service of their Lexus and their testimonial is:

"They do great work and have great customer service."

Becky H. from Rockwall, TX on 12/5/2020 for an auto service of their Lexus and their testimonial is:

"Excellent quality and customer service"

Ginny from Rockwall, TX on 11/27/2020 for an auto service of their Lexus and their testimonial is:

"😃👍"

Crystal W. from Rockwall, TX on 11/26/2020 for an auto service of their Lexus and their testimonial is:

"Everything was great!!! From customer service to being timely"

Michael E. K. from Rockwall, TX on 11/24/2020 for an auto service of their Lexus and their testimonial is:

"You can’t go wrong trusting your vehicle to Horizon Auto, They have always treated me fairly and honestly. They were recommend to me years ago by a wrecker driver who was taking me to another shop. Thankfully I didn’t go to the other shop. I’ve been a customer ever since that day!"

Roger J. Van P. from Rockwall, TX on 11/19/2020 for an auto service of their Lexus and their testimonial is:

"Best service around! Fair prices and excellent customer service."

Janis W. from Rockwall, TX on 11/17/2020 for an auto service of their Lexus and their testimonial is:

"I would tell them they were fast friendly and the service was awesome I plan to go back for my oil changes and any work I may need to have done on my vehicle great customer service I look forward to seeing them again"

Mark O. from Rockwall, TX on 10/26/2020 for an auto service of their Lexus and their testimonial is:

"They were great Joseph to care of me and I will definitely recommend and go back"

Patricia C. from Rockwall, TX on 10/26/2020 for an auto service of their Lexus and their testimonial is:

"Excellent customer service that goes above and beyond for their customers. Skilled mechanics and the Repairs on your car are done in a timely matter. Best in town in my opinion."

Laurel B. from Rockwall, TX on 10/21/2020 for an auto service of their Lexus and their testimonial is:

"Looove them. Very fair and honest. Will work on a problem until it’s fixed. I really appreciate Heath and Devin."

Anonymous from Rockwall, TX on 10/16/2020 for an auto service of their Lexus and their testimonial is:

"Very good"

James W. from Rockwall, TX on 10/15/2020 for an auto service of their Lexus and their testimonial is:

"To let Horizon do their work going forward."

Jeff M. from Rockwall, TX on 10/15/2020 for an auto service of their Lexus and their testimonial is:

"Professional and reliable."

Sam D. from Rockwall, TX on 10/8/2020 for an auto service of their Lexus and their testimonial is:

"👍🥰"

Don B. from Rockwall, TX on 10/5/2020 for an auto service of their Lexus and their testimonial is:

"Very professional.., great work"

Dave M. from Rockwall, TX on 10/4/2020 for an auto service of their Lexus and their testimonial is:

"Eager, quick and capable. Kept me informed, and did not dally."

Tari K. from Rockwall, TX on 10/2/2020 for an auto service of their Lexus and their testimonial is:

"It’s a load off of my mind to know I have Horizon Auto to count on to keep my cars running with the best service in town. We have owned high end, foreign, domestic and classic cars and they always reliably get the job done. They have also worked really well handling thousands of dollar claims with my insurance company taking the pressure off of me to prove that a rodent did extensive damage under the hood to my 2015 Mercedes Thanks Matt! They have also spent weeks at a time hinting down parts for my 1991 corvette and documenting all kinds of detailed information with their new camera system. Thanks Heath and Devin and all the crew for all you do to keep me and my family on the road and confident with our autocare."

Sondra R. from Rockwall, TX on 10/1/2020 for an auto service of their Lexus and their testimonial is:

"Yes please go to them. There work and customer service is a 10."

Alicia G. from Rockwall, TX on 9/26/2020 for an auto service of their Lexus and their testimonial is:

"They have been very friendly the quality of the work has been the best I have experienced"

Jennifer A. from Rockwall, TX on 9/17/2020 for an auto service of their Lexus and their testimonial is:

"Great small town shop. I would highly recommend."

Steve P. from Rockwall, TX on 9/13/2020 for an auto service of their Lexus and their testimonial is:

"Great bunch of guys, got me in and out quickly. Did what they said they would do, and did not find ten other things that needed repaired."

Patricia C. from Rockwall, TX on 9/11/2020 for an auto service of their Lexus and their testimonial is:

"They really care about their customers and go the extra mile for you. The service is top notch and your car is repaired in a timely manner. I don't know much about cars but I know I never have had to take my car back for a repeat repair on an issue that was fixed at Horizon. I appreciate their great customer service and skillful mechanics."

Craig C. from Rockwall, TX on 9/10/2020 for an auto service of their Lexus and their testimonial is:

"They do good work"

Chris B. from Rockwall, TX on 9/9/2020 for an auto service of their Lexus and their testimonial is:

"OMAZING!!!"

Matthew O. from Rockwall, TX on 9/9/2020 for an auto service of their Lexus and their testimonial is:

"I have never been disappointed in all the years I have come here. They are professional, efficient and do excellent work. No surprise charges without contacting you"

Patricia C. from Rockwall, TX on 9/8/2020 for an auto service of their Lexus and their testimonial is:

"Horizon always goes above and beyond to make sure your car is repaired in a timely manner and that it is in top running condition for your safety ."

Debbie from Rockwall, TX on 8/26/2020 for an auto service of their Lexus and their testimonial is:

"Excellent quality of work on all makes of cars!"

Eric P. from Rockwall, TX on 8/26/2020 for an auto service of their Lexus and their testimonial is:

"Horizon knows customer service. From the owner picking me up in his personal vehicle (thanks for the lift) to Heath keeping me informed 100% on the repairs and explained how the warranty my cover the suprise issue that they found."

Anonymous from Rockwall, TX on 8/24/2020 for an auto service of their Lexus and their testimonial is:

"Excellent"

James from Rockwall, TX on 8/23/2020 for an auto service of their Lexus and their testimonial is:

"Horizon is the most honest car service center. They tell you the truth about what you need for your vehicle and gives you a far price."

Debbie from Rockwall, TX on 8/23/2020 for an auto service of their Lexus and their testimonial is:

"Excellent service and friendly, knowledgeable staff."

Mary S. from Rockwall, TX on 8/23/2020 for an auto service of their Lexus and their testimonial is:

"Horizon Auto Center provides excellent quality of service and the utmost professional and courteous customer service ."

Fran T. from Rockwall, TX on 8/19/2020 for an auto service of their Lexus and their testimonial is:

"Thank you for taking care of my sister. I made the appt in my name Online for her. She was very happy and said AC was working great. Thank you!"

Michael B. from Rockwall, TX on 8/19/2020 for an auto service of their Lexus and their testimonial is:

"Trustworthy, competent, professional consistently go above and beyond with outstanding service. Outstanding!"

Kelly from Rockwall, TX on 8/18/2020 for an auto service of their Lexus and their testimonial is:

"We always go to Horizon Auto!! Great service and good people!!"

Jerry C. from Rockwall, TX on 5/23/2020 for an auto service of their Lexus and their testimonial is:

"Very friendly and great service. Highly recommend."

Rex M. from Rockwall, TX on 4/16/2020 for an auto service of their Lexus and their testimonial is:

"Very polite and excellent service! Definitely recommend to anyone!!"

Brandon T. from Rockwall, TX on 4/14/2020 for an auto service of their Lexus and their testimonial is:

"Horizon Auto Center has been my trusted repair shop for over a decade now. The work is always done right and in a reasonable time frame. Most importantly they never fail to treat my senior citizen mother, who is a veteran, with respect and honesty."

Colton from Rockwall, TX on 4/14/2020 for an auto service of their Lexus and their testimonial is:

"Extremely convenient that they have their own towing service. They have fair prices for parts and labor and their turn over rate for large projects is very impressive! Been taking my 98 gmc Sierra for a couple of years and am very …More"

Ernesto Resendez I. from Rockwall, TX on 4/3/2020 for an auto service of their Lexus and their testimonial is:

"Shout out to Devin and Heath for taking care of my pick up truck this week. They picked it up and dropped it off after taking care of it. Two thumbs up!👍👍"

Katie M. from Rockwall, TX on 3/17/2020 for an auto service of their Lexus and their testimonial is:

"We recently moved to the area and found this place. I have brought both of our Mercedes there multiple times for several different things. The customer service is on point, fair prices & timely service. I highly recommend."

Sheena W. from Rockwall, TX on 3/15/2020 for an auto service of their Lexus and their testimonial is:

"I apologize for taking so long to get back with you"

Rosemary C. from Rockwall, TX on 3/12/2020 for an auto service of their Lexus and their testimonial is:

"These are good people. I've been taking my Mercedes to Horizon Auto Center for three years"

Juan De Dios G. from Rockwall, TX on 3/11/2020 for an auto service of their Lexus and their testimonial is:

Timothy T. from Rockwall, TX on 3/7/2020 for an auto service of their Lexus and their testimonial is:

"Great Place, I drove from Waxahachie, just to use them..."

Cheryl R. from Rockwall, TX on 3/7/2020 for an auto service of their Lexus and their testimonial is:

"The first time I ever used Horizon, they took me to work and came and picked me back up. I relocated to Dallas, but they have a drop box for you to drop your keys when it is after hours. I have no complaints, they have worked on my Mini Cooper and my Infiniti and I have not been disappointed with their work on either vehicle."

Jake H. from Rockwall, TX on 3/7/2020 for an auto service of their Lexus and their testimonial is:

"Was quoted 800$ for a repair from a competitor. Reached out to the Horizon group and they did it quicker for half the price. They have earned my repeat business!"

Juan De Dios G. from Rockwall, TX on 3/4/2020 for an auto service of their Lexus and their testimonial is:

"Horizon Auto Center really came through for me. Had an oil leak in my car and needed someone I could trust. I am lucky these guys are around the corner, but quite frankly, with their attention to detail, customer service and all around understanding, I would have driven from across town. They’re super cool to talk to and make you feel at ease - no pressure whatsoever. Shout out to Devin who helped me on this particular issue and all the gents in the actual shop that put a hand in my car. Much appreciated! God bless."

Linda M. from Rockwall, TX on 2/27/2020 for an auto service of their Lexus and their testimonial is:

"Horizon gives me the confidence of a job well done! They are professional and it shows in their work. They have kept my 2005 SUV running great and that makes me feel safe! That is very important to me!"

Chris B. from Rockwall, TX on 2/11/2020 for an auto service of their Lexus and their testimonial is:

"The guys at Horizon always do a great job for us. It’s hard to trust car repair places but these guys will work to ensure you get a great deal and quality repair!"

Colt C. from Rockwall, TX on 2/8/2020 for an auto service of their Lexus and their testimonial is:

"Always a great experience. Quick and friendly service."

Eric B. from Rockwall, TX on 2/5/2020 for an auto service of their Lexus and their testimonial is:

"A very good experience with my BMW getting an alignment competed. They sent me text all along the way, and let me know exactly the price ahead of time. I am very likely to go back to them for repairs that I cannot do myself. I do recommend them."

Clay M. from Rockwall, TX on 2/5/2020 for an auto service of their Lexus and their testimonial is:

"Best customer service I have ever had. A great experience all the way through. Clearest thing I can say is I will take my cars back here and recommend it to anyone else who needs service. Nobody wants to have to deal with car issues, they made it as great as it could be."

Lisa T. from Rockwall, TX on 2/4/2020 for an auto service of their Lexus and their testimonial is:

"I’ve been using Horizon for all of my repairs and maintenance for many years, and I’ve always been pleased with their work. I highly recommend Ken and his team."

William F. from Rockwall, TX on 1/28/2020 for an auto service of their Lexus and their testimonial is:

"I went Hiorizon with hopes, and fears that I would have drive to downtown to the dealership. Came away very happy with the troubleshooting and repair that they accomplished. Love the communication (text messages at each milestone). Really like the fact that they were able to do the job for less than the estimate."

Heather S. from Rockwall, TX on 1/23/2020 for an auto service of their Lexus and their testimonial is:

"Great, quick service. Will definitely go back."

Brett R. from Rockwall, TX on 1/20/2020 for an auto service of their Lexus and their testimonial is:

"Great service, good prices."

John M. from Rockwall, TX on 1/7/2020 for an auto service of their Lexus and their testimonial is:

"I have a 69 dart hot rod. Had wiring problems and a clutch problem. Gave me a price to repair and when I picked it up it was half of the quote. Said it didn’t take as long as the expected. Great guys"

Gloria B. from Rockwall, TX on 12/10/2019 for an auto service of their Lexus and their testimonial is:

"Horizon is a wonderful place to do business. The staff is friendly, service is always impeccable and fast. The provide all my auto needs."

David S. from Rockwall, TX on 12/7/2019 for an auto service of their Lexus and their testimonial is:

"Reliable place to have my T-Bird serviced"

Rhonda H. from Rockwall, TX on 11/11/2019 for an auto service of their Lexus and their testimonial is:

"Can’t say enough great things about Horizon Auto. I’m a long time customer. They are extremely easy to work with and very professional. Repairs are done well, reasonably and in a timely manner. Love having people I can trust. On top of all that they are very generous and supportive of the Rockwall Community."

Horizon Auto Center

5335 Horizon Road, Rockwall

4.8 668 reviews

Ashley Amellia ★★★★★ 4 months ago
I’ve been going to Horizon Auto for over a year now. Matt is my guy, he’s awesome! The customer service is always great. They provide very high quality service for an affordable price!
carrie warren ★★★★★ 7 months ago
The shop ran a full electrical test on my vehicle to make sure I had no issues... my battery needed a jump after the cold and I wanted to make sure nothing else was wrong. They didn’t even charge me! Thanks guys!
Tango Duke ★★★★★ 2 weeks ago
My vehicle died in the Tom Thumb parking lot and I had it towed to Horizon Auto. The fix 'seemed' easy, a starter and a control module. It wasn't the case, my used vehicle was from the the NE, and it has some corrosion to … More include a ground cable that was making things a bit crazy to trouble shoot. The fine techs at Horizon figured it out, replaced the bad ground, returned the new starter because it wasn't the starter at all, and got me back into my vehicle. I appreciate that it wasn't the fast in and out and then the laundry list of parts game, they took the time to figure out what was really the issue and corrected it!
Sean Pfeiffer ★★★★★ 5 months ago
I liked that I was able to schedule an appointment. That made it super convenient. Oil change and inspection was done quickly. Staff is very friendly. S. Pfeiffer
Mike Barnack ★★★★★ 6 months ago
Outstanding service! Took care of my repair quickly and explained to me the benefits of trick upgrades that were done. Highly recommend Horizon!
Grace Hermann ★★★★★ 8 months ago
Every time we come in to have one of our cars serviced, we have an excellent experience with Horizon. No matter how big or small the job, they treat us as though our car is priority even though they’re working on other cars that day. … More They’re always busy , but never too busy to make us feel as though we are the first customers of the day. Quality work. Superior customer service. There’s no reason to go to anyone else. They shine.
Keith Barnes ★★★★★ 2 months ago
Great place to have your vehicle serviced right. This is my go to place for all my vehicle repairs, it’s done right and returned on schedule. No greasy residue marks left on the paint or interior trim.
Highly rated ... even for the most … More discerning customer
Tony Ephraim ★☆☆☆☆ 7 months ago
Took my Cadillac there running but running rough. Had an issue with the ECU fuel delivery. $1,200 later The car does not even run and the catalytic converter was removed from the vehicle. Car was running and drivable upon entering the shop. … More After they was done car would not start. They told me they got it started and it's ready. I told them when I bring the car there it was starting and driving but running rough and I wanted them to get it running better. Fast forward about 5 months I got the car removed there and had to give them $1,200 for absolutely no reason whatsoever. They replaced a multi-spark which they had to remove because it wasn't needed and they changed the spark plugs and removed my catalytic converter. That's it. I would have loved to give zero stars
Robert Price ★★★★★ 2 months ago
Good people here. We always get our inspections done here and anything else I cannot handle myself on our Honda Element. The previous owner to our car also took the element here. Trustworthy and has good ownership.
Joe Zylka ★★★★★ 7 months ago
As always, these guys are always helpful and professional. In addition, they are super quick. It is always difficult for me to take time to get routine maintenance done on my vehicles and Horizon Auto always take care of them quickly … More and efficiently. I have been a customer for years and they will always be my first call.
Nicole Ephraim ★☆☆☆☆ 7 months ago
Took my Cadillac there running but running rough. Had an issue with the ECU fuel delivery. $1,200 later The car does not even run and the catalytic converter was removed from the vehicle. Car was running and drivable upon entering the shop. … More After they was done car would not start. They told me they got it started and it's ready. I told them when I bring the car there it was starting and driving but running rough and I wanted them to get it running better. Fast forward about 5 months I got the car removed there and had to give them $1,200 for absolutely no reason whatsoever. They replaced a multi-spark which they had to remove because it wasn't needed and they changed the spark plugs and removed my catalytic converter. That's it. I would have loved to give zero stars
Jamie G ★★★★★ 4 months ago
UPDATE from my first review: It has been a challenge to find a reliable auto center in this area. I have been to several in the area, over the last 8 years, and have been highly pleased with this team of professionals at Horizon. From my … More first review I am still using them. They value their customers and strive to accommodate/help them in the best way possible. I had an issue with a blown tire locally. They sent a tech to help me get my spare on and got my other tire ordered in a timely fashion. I have been using their services for some time now. My husband too has had issues with places in the past saying they rotated tires and then didn't. He has his own marking system to make sure it's being done these days and he said he's glad he finally found a place where they were doing what they say they'll do and his tires haven't worn out as fast either. Highly recommend!
Friendly, knowledgeable service. I feel like i have finally found the place where I get honest service. This is only my second visit for an oil change and new brakes and rotors. Hopefully this great service continues. 🙂
Dennis Gary ★★★★★ 4 months ago
We have used Horizon Auto Center for years - Devin Henry is our Service Advisor - we love the professionalism and care we always receive. Always great service, fair prices, and never any surprises. We trust them completely - that is not … More something that can be said for many auto service centers! Dennis G.
Marc Bauder ★★★★★ 7 months ago
My car was experiencing intermittent mechanical issues that were difficult to diagnose. Matt was an awesome communicator during the entire process, and the shop was ultimately able to diagnose and fix the issue. My car is now running smoothly … More and I felt like the price was fair. I appreciated the communication and transparency I received from Matt and team and will be back the next time my car needs servicing.
Tyler Barnfield ★★★★★ 5 months ago
I looked up this shop on Google and they had almost a 5 star review. They are located very close to my house which was also a plus. When I originally called I spoke to Matt who was very nice and professional. He helped me the entire time … More my vehicle was with them. They got me in and out at a reasonable price with no issues. My car runs better than ever now and I am very happy with this shop. 10/10 for sure and I will be recommending this shop to anyone that needs work done. Thank you guys for doing an amazing job! I will be coming back here in the future.

Horizon Auto Center

4.8

Based on 668 reviews

Tango Duke

13:06 24 Sep 21

My vehicle died in the Tom Thumb parking lot and I had it towed to Horizon Auto. The fix 'seemed' easy, a starter and a... control module. It wasn't the case, my used vehicle was from the the NE, and it has some corrosion to include a ground cable that was making things a bit crazy to trouble shoot. The fine techs at Horizon figured it out, replaced the bad ground, returned the new starter because it wasn't the starter at all, and got me back into my vehicle. I appreciate that it wasn't the fast in and out and then the laundry list of parts game, they took the time to figure out what was really the issue and corrected it!read more

Keith Barnes

21:58 10 Aug 21

Great place to have your vehicle serviced right. This is my go to place for all my vehicle repairs, it’s done right... and returned on schedule. No greasy residue marks left on the paint or interior trim.Highly rated ... even for the most discerning customerread more

Dennis Gary

13:53 31 May 21

We have used Horizon Auto Center for years - Devin Henry is our Service Advisor - we love the professionalism and care... we always receive. Always great service, fair prices, and never any surprises. We trust them completely - that is not something that can be said for many auto service centers! Dennis G.read more

Jamie G

13:25 30 May 21

UPDATE from my first review: It has been a challenge to find a reliable auto center in this area. I have been to... several in the area, over the last 8 years, and have been highly pleased with this team of professionals at Horizon. From my first review I am still using them. They value their customers and strive to accommodate/help them in the best way possible. I had an issue with a blown tire locally. They sent a tech to help me get my spare on and got my other tire ordered in a timely fashion. I have been using their services for some time now. My husband too has had issues with places in the past saying they rotated tires and then didn't. He has his own marking system to make sure it's being done these days and he said he's glad he finally found a place where they were doing what they say they'll do and his tires haven't worn out as fast either. Highly recommend!Friendly, knowledgeable service. I feel like i have finally found the place where I get honest service. This is only my second visit for an oil change and new brakes and rotors. Hopefully this great service continues. 🙂read more

Ashley Amellia

02:59 27 May 21

I’ve been going to Horizon Auto for over a year now. Matt is my guy, he’s awesome! The customer service is always... great. They provide very high quality service for an affordable price!read more

Tyler Barnfield

13:43 26 May 21

I looked up this shop on Google and they had almost a 5 star review. They are located very close to my house which was... also a plus. When I originally called I spoke to Matt who was very nice and professional. He helped me the entire time my vehicle was with them. They got me in and out at a reasonable price with no issues. My car runs better than ever now and I am very happy with this shop. 10/10 for sure and I will be recommending this shop to anyone that needs work done. Thank you guys for doing an amazing job! I will be coming back here in the future.read more

Carolyn Flanery

22:52 17 May 21

Thank you Horizon for repairing my car quickly and for a reasonable price. I now have a go-to auto shop that I can... trust. Matt T. was very professional and honest and explained everything so that I could understand and there were no surprises or hidden costs. Very satisfied!read more

Tyler Thompson

12:51 13 May 21

If you’re looking for a quality shop with great service, this is the one. They got me out much faster than my past... shops I’ve been to. Matt was the person helping my family and I, he did a great job servicing us; very respectful and knowledgeable about the questions I had asked. 5/5 recommendedread more

Sean Pfeiffer

13:05 20 Apr 21

I liked that I was able to schedule an appointment. That made it super convenient. Oil change and inspection was done... quickly. Staff is very friendly. S. Pfeifferread more

Mike Barnack

14:18 30 Mar 21

Outstanding service! Took care of my repair quickly and explained to me the benefits of trick upgrades that were... done. Highly recommend Horizon!read more

Constance Loftin

01:45 27 Mar 21

Wonderful service. Excellent professionalism. Knowledgeable. I for sure will return. This was unplanned , an emergency,... and they quickly got my car serviced and me on my way. Did I mention that they are all so nice, pleasant and polite? My highest recommendations.read more

Larry Haseloff

16:19 23 Mar 21

Caution!!! The mechanic? (Dakota) left two gaskets on the oil filter. This tells me he did not wipe off the mating... surface. I got about two miles down the road and lost oil pressure and dumped oil all over the road. The mechanic had to bring a new filter and oil and change in a parking lot. I was told that the under carriage was pressure washed twice, this I do not believe fore I had oil dripping onto my garage floor when I got home and spent two hours under the truck and two bottles of degreaser cleaning up the oil residue. My billing hours are $100.00 an hour,do you think I will get paid? Don't think so. I could have saved money and got better quality at a jiffy lube. Joseph claims I get a free oil change next time. I don't know if my engine can withstand another quality oil change. $160.61 for what. We used to recommend the shop for quality work but like everyone else you earn the business the quality drops off.read more

Joe Zylka

12:18 16 Mar 21

As always, these guys are always helpful and professional. In addition, they are super quick. It is always difficult... for me to take time to get routine maintenance done on my vehicles and Horizon Auto always take care of them quickly and efficiently. I have been a customer for years and they will always be my first call.read more

Raw dawg Witcher

14:30 11 Mar 21

I really enjoy bringing my vehicles in for service at your shop however, my wife brought our BMW in for a wheel... alignment and was told afterward that we needed a control arm which was causing the the alignment issue. Had the agent said something prior we would have waited on the alignment until the part was installed. Bottom line, I don't think we should pay for another alignment since the service agent failed to mention a part was needed to correct the issue. Hopefully we can come to an agreement so that we can continue to do business in the future.read more

Tony Ephraim

07:16 09 Mar 21

Took my Cadillac there running but running rough. Had an issue with the ECU fuel delivery. $1,200 later The car does... not even run and the catalytic converter was removed from the vehicle. Car was running and drivable upon entering the shop. After they was done car would not start. They told me they got it started and it's ready. I told them when I bring the car there it was starting and driving but running rough and I wanted them to get it running better. Fast forward about 5 months I got the car removed there and had to give them $1,200 for absolutely no reason whatsoever. They replaced a multi-spark which they had to remove because it wasn't needed and they changed the spark plugs and removed my catalytic converter. That's it. I would have loved to give zero starsread more

Marc Bauder

03:54 04 Mar 21

My car was experiencing intermittent mechanical issues that were difficult to diagnose. Matt was an awesome... communicator during the entire process, and the shop was ultimately able to diagnose and fix the issue. My car is now running smoothly and I felt like the price was fair. I appreciated the communication and transparency I received from Matt and team and will be back the next time my car needs servicing.read more

carrie warren

17:18 28 Feb 21

The shop ran a full electrical test on my vehicle to make sure I had no issues... my battery needed a jump after the... cold and I wanted to make sure nothing else was wrong. They didn’t even charge me! Thanks guys!read more

Shell Martin

16:35 25 Feb 21

We run a small, family owned lawn business and had 3 of our company vehicles serviced. These guys are the best! Took... the time to explain all that was needed to be done and even what ‘could’ be done at a later date. Pricing and details all given BEFORE the work was even done! Top notch group of guys! They have lifetime customers in us! Highly recommend! Thanks for everything Joseph and crew! 👍😁read more

Leo Green

14:46 09 Feb 21

Horizon Auto Center has taken good care of all of our vehicles, including my wife's 20+ year old Honda, as well as an... old Infiniti. I've used other places closer to home to try and service my vehicles and was always disappointed in the quality and cost of the work. Horizon Auto Center does Impeccable work every time, and is worth the drive.read more

Grace Hermann

14:32 07 Feb 21

Every time we come in to have one of our cars serviced, we have an excellent experience with Horizon. No matter how big... or small the job, they treat us as though our car is priority even though they’re working on other cars that day. They’re always busy , but never too busy to make us feel as though we are the first customers of the day. Quality work. Superior customer service. There’s no reason to go to anyone else. They shine.read more

Michael Feely

00:47 30 Jan 21

Professional and very friendly. Matt kept me informed throughout the process. I’d like to suggest any recommendations... that are made regarding the car be printed on the final invoice along with a timeline or urgency.read more

Nancy Krebs

21:44 27 Jan 21

You guys are the best! Once again you have been able to take care of me in my time of need. I so appreciate your... service and staff!read more

Scott Carlsen

02:13 20 Dec 20

Always a great experience !! I drive from Grapevine to get my cars serviced here. That's how good they are!!Highly... recommend!Scott Carlsenread more

MrRMejia

15:23 10 Dec 20

I recently moved to Heath-Rockwall area and I was looking for a shop to do a tune up on my vehicle. I did my research... on Google and Horizon Auto Center had great reviews. I went to their website and made an appointment, that was quick and easy. They followed up promptly with a call to confirm my appointment and to find out more details about my visit. The day I dropped my car they were expecting me, the technician was very professional and courteous, he offered me a ride back home. They kept me informed about the progress made on my car and they completed the work on time. Great place to take your vehicle for maintenance, I will be bringing my cars here from now on.read more

Don Rackley

17:35 07 Dec 20

We have used Horizon Auto Center for several years, they have always done a good job in a timely manner. They remember... their customers and have capabilities for import and domestic vehicles.The price of a full synthetic oil change was cheaper than the quick serve places.read more

Flora Locker

17:33 05 Nov 20

I came in for an oil change and was very happy with the pricing and no hidden fees. after service I was given a... complete check list of other things that within time based on mileage on my car will need to done No pressure. I've been coming to Horizon for a few years and I love the personnel and the service I receive from their . Ken always sends a personal text or email to follow up to see if everything was going well This is a great place for women to come because they are genuine.read more

jerry giordano

14:17 18 Oct 20

Busy shop. Lots of energy and people they were very knowledgeable and incredibly fair. I was looking for a local... mechanic because we recently moved to Heath.Great find!!! Thanks guysread more

Angela Swope

03:02 01 Oct 20

I decided to go with Horizon for all my service needs since every time you went into the Mercedes dealership they... always found more work to do instead of what you went in for. Well, it appears Horizon has started following those footsteps. They sent me a coupon for an oil change so I scheduled the oil change. They wanted to change my brakes, not needed at this time. Flush my cooling system, differential fluid exchange and flush my AC. I was not happy to say the least.The last time I took my car in, I asked them to check out the ECO feature, it hasn’t worked in a while. After having my car for several days and not being able to pinpoint why it wasn’t working they hired a company to figure out what was wrong, only to determine I needed a new battery. Problem fixed, but it cost me over $700 for a new battery. You would think a company that claims to specialize in European autos and professional computer testing they wouldn’t need to hire another company to do this. Hmmm.They say they are a digital shop and will provide you with a photo and detail report of the overall health of your vehicle, I am still waiting. Factory level programming, forget that. I asked if they would make it so my tire pressure display showed pressure for each tire. Nope can’t figure that out. They even asked me if it ever worked, well how would I know a feature if I’ve never seen it? And yes, they have set it up in the past.Courtesy shuttle sometimes yes sometimes no.Very disappointingread more

Dakota Hayes

21:23 25 Sep 20

Extremely courteous and professional! After doing a detailed inspection of my vehicle Devin explained in detail the... findings. He kept me updated while working on it and had it ready in just two days! I wouldn't find better service anywhere else! I 100% recommend herizon for all of your vehicle needs.read more

Doug Nurmi

00:34 19 Sep 20

Service went very smoothly and in a reasonable amount of time. All went well. They provided information on service... requirements pending next year. Very nice folks to deal with.read more

Connie Allen

11:49 18 Sep 20

We have taken our vehicles to Horizon for the past five years and we are so thankful we found them. They are extremely... professional, knowledgeable and more importantly they are very honest. Horizon will not do anything to your vehicle that isn’t necessary and you get to make the decisions.read more

Robert Price

23:07 15 Sep 20

Good people here. We always get our inspections done here and anything else I cannot handle myself on our Honda... Element. The previous owner to our car also took the element here. Trustworthy and has good ownership.read more

Kory Sparks

15:58 14 Sep 20

Horizon Auto always delivers great quality service!! They are like family and I highly recommend Horizon Auto for any... of your automobile repairs or issues!!read more

Bryan Pope

17:10 08 Sep 20

Excellent quick repair. As always Heath was very professional to deal with. Got my car back by noon with the wipers... working again. Thanks,read more

Jim Ramsey

14:57 05 Sep 20

Always use them. Great experience. Very efficient and professional. Never fail to deliver.

Michael Lamb

17:58 03 Sep 20

From the moment I walked in they treated meLike family, I will definitely be back and will definitely send friends... there for work on their vehicles too! Thank you horizon auto center!read more

titinwarlowrd

13:51 30 Aug 20

We have used them several times over the last 4 years and the customer service is always wonderful. They are very... knowledgeable and give us full information on vehicle issues and suggested repairs. We have had them service everything from a Hyundai to a BMW with success!read more

Daniel Jones

02:19 23 Aug 20

This is a great shop, they did an alignment for me after my truck was lifted and I couldn't be happier with the... alignment. They didn't just put it within "spec" they put it right where it should be for the best performance/drivability. My 2nd trip there was for a bed cover for my truck. They ordered it for me and said i could come at 8 and 8 is when they open. I was there a little early but they got started on it right away and had me out within 30 minutes, I'm very happy with the product and the quality of the installation. The guys are always friendly up there and I will continue to use them in the future.read more

James Coffey

13:02 21 Aug 20

I brought my F150 in to have new running boards installed. I had talked to Joseph on the phone, and was welcomed by... him when I arrived. He was very polite and professional. He immediately assigned someone to get started on it, and was done in a very professional manner.The job was completed in a very satisfactory manner, and in a very timely manner.I was impressed by the Company and Personnel, and the quality of the work done. I will definitely do business with them in the future, and Iwill definitely recommend Horizon Auto Center to everyone!James CoffeyEast Texasread more

Kool Keith

18:17 31 Jul 20

I had the air conditioning on my 2004 Suburban repaired on one visit and the front wheel bearings replaced on a... subsequent visit. Both times my expectations were met. Good quality, good value, professional and on time. I have found me a Auto Center for all my needs.read more

John Gillespie

18:06 27 Jul 20

Tried for 6 months to get a hitch receiver for my 2019 Ram. Ordered it twice online, FedEx lost it twice. Tried 3... different local places only to be disappointed when they said couldn't get one. These guys got it (in only a couple of days) and installed it for the same as ordering online.Thanks Guys!!read more

Nivaldo Covolan

21:58 18 Jul 20

For the first time I was very well welcomed.I don't know yet their level of knowledge in what they do: fixing European... car's. In general their shop is very clean with a lot of room to perform the work and they are in a very good location with a lot of parking space.read more

Steve Reinhart

22:47 29 Jun 20

We’ve had both our BMW and Audi serviced at Horizon Auto. Couldn’t be more pleased. Everyone there is extremely... polite and helpful. They know their stuff and I trust them. My wife wanted to get a new battery for her car and they told her she didn’t need to replace it yet. Could have easily just replaced anyway and collected their fee. Instead, didn’t even charge her for the visit. That’s only one, of many, examples of the integrity and professionalism we have seen from this business. We initially came here for the convenience, but wouldn’t think of taking our cars anywhere else now. I give Horizon Auto my highest recommendation. Thanks for demonstrating what service and manners are about.read more

Kristina Colbert

20:13 01 Jun 20

We have taken our cars to Horizon a fee times and they are always very nice and professional but this last visit really... showed that they are upstanding and honest. I took my car here after another place gave me a $1200+ quote to fix something that ended up not needing to be fixed. They could have just repaired the part the other paper claimed needed to be fixed and moved on but the fact that they didn't means they value the client and integrity. They have got a loyal customer for sure.read more

Jessica Nevarez

18:42 01 Jun 20

It was the first time I had to take my Mercedes in for service since getting it and had been told to take it to the... dealership. As you can imagine, I was quoted a price that really made me feel uneasy. I live down the street from Horizon Auto Center and remembered they work on Mercedes. I called and they were able to get me in the same day and provided great and friendly service at a reasonable price. I appreciated their transparency and helpfulness. So glad to have found a reliable place in the community.read more

Colton

14:39 23 Mar 20

Extremely convenient that they have their own towing service. They have fair prices for parts and labor and their turn... over rate for large projects is very impressive! Been taking my 98 gmc Sierra for a couple of years and am very impressed. They also notify of every step they are performing before they perform it to make sure you want the serviceread more

katie mayfield

16:55 16 Mar 20

We recently moved to the area and found this place. I have brought both of our Mercedes there multiple times for... several different things. The customer service is on point, fair prices & timely service. I highly recommend.read more

Juan de Dios Garcia

05:05 03 Mar 20

Horizon Auto Center really came through for me. Had an oil leak in my car and needed someone I could trust. I am lucky... these guys are around the corner, but quite frankly, with their attention to detail, customer service and all around understanding, I would have driven from across town. They’re super cool to talk to and make you feel at ease - no pressure whatsoever. Shout out to Devin who helped me on this particular issue and all the gents in the actual shop that put a hand in my car. Much appreciated! God bless.read more

David Stout

23:04 06 Dec 19

Reliable place to have my T-Bird serviced

nathan king

02:35 17 May 19

Place is great.Devin put up with my mistakes.Very understanding and accommodating.Thank you Devin.

Nicole Gonyea

16:29 13 Dec 18

I love, love, love Horizon Auto Center. Thank you for assisting me with the priority list of things that need to be... completed with my vehicle and the courtesy shuttle! Fan for life!read more

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